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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: it says the platform client overlay is not enabled but it is

Hi @yanyanniiee Thanks for checking that, do you have any running Anti-virus or additional security? If not can you try putting your device in a Clean Boot?

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @yanyanniiee Can you make sure its not interfering in any way, if not try putting your device in a clean boot?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @yanyanniiee You can try to either temporarily disable it, or add Origin and ITT to a whitelist for the antivirus to not block/control. If you continue running into issues, put your device in a clean boot (where only windows services run) to see if it happens there as well.
  • @EA_Illium hi! I couldn't default ITT to run as admin because when I click properties there is no Compatibility tab. However, I followed all the other instructions yet it still doesn't work.

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