Re: Missing Mythic Edition Content & Pre-Order Bonus Xbox One

Yeah playing matches hasn't helped me.

I still think the fact my avatar isn't loading is related.  Game just isn't recognizing my account for some reason, perhaps?

Hey @Iron_Guard8 for missing Mythic Edition Content for PC please reach out to EA support. 

How to get in contact with EA support:

• https://help.ea.com/en/contact-us/
• https://twitter.com/EAHelp

Hey @Dr_Cheesesteak  @X_Canadian for missing Mythic Edition Content on Xbox I have instructed to send you back to Xbox regarding the issue. 

Xbox support: 

• https://support.xbox.com

/Atic 

@EA_Atic I was able to get my mythic content last night via telephone help. I contacted Twitter support and have a case number for the missing rocket fuel purchase and am currently waiting on an email about it.

@EA_Atic I've tried the Help page multiple times and it always says live chat is unavailable (and is the only suggestion.  When I check the phone support page it only shows the hours, the page doesn't actually say the phone #.  I already tweeted EA Help a couple days ago and still no reply.  I'm PC, btw, not XB.

@Iron_Guard8  what # did you dial?  Sadly, a serious question.

I used the call option, where they called me using the contact page, I don't have the number unfortunately.

Hey @Dr_Cheesesteak,

I'm sorry that you're having trouble getting in touch with EA Help. Let's see if we can sort you out. 

You're right, the actual "Contact Us" page doesn't have a phone number on it, but you should still get a live contact option when you're within the support hours.  What browser have you been using to get in touch? Maybe trying a different one will help?

And, although I'm sure you did that anyway, make sure you follow the steps on screen, i.e.

Select "Rocket Arena" > "PC" > "Missing Content" > "Never received content" > "Select contact option". Then you should be able to choose "Chat" or "Get a call".

- Leeloo

Thank you @EA_Leeloo 

So I was able to get a call.  They removed/refunded the game from my account and said I should be able to add it via the Vault.  However, the game was still in my library and the Mythic/pre-order content was there!  They said the game should NOT be in my library lol, but if it disappears soon, I can just re-add it via the Vault.  So...*fingers crossed* nothing weird happens if the game suddenly disappears, I re-add, and DON'T get the Mythic Ed content again.