Forum Discussion

DragapultAbuser's avatar
DragapultAbuser
9 months ago

Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

Hi, ever since the latest update I have been unable to play It Takes Two (Steam PC Version).

I have bought and had this copy since 2022 and was playing it just fine two weeks ago. 

However, now I keep getting:

"Unable to Connect to the EA Servers. Please check your internet connection, make sure the Platform Client is online and try again.

Please see ea.com/unable-to-connect for more information. 

Result Code: 401-6e". 

The screenshot of this error can be found attached to this post too.

Things I have tried:
1. Flushing my DNS

2. Allowing the game through firewall / disabling firewall
3. Restarted in Safe Mode to check to no avail
4. Repaired the game on Steam
5. Cleared the Cache on EA Client via App Recovery section twice
6. Cleared my Temp folder 
7. Turned off my router, waited 2 minutes and turned it back on

8. Changed my DNS to both automatic and 8888+8811 (tried both ways)
9. Changing my EA Account password (saw a forum post relating to this that fixed other EA games) 
10. Run as administrator 
11. Unlinking my Steam from one EA account and linking it to another
12. Tried running the Friend's Pass version to no avail
13. Syncing my clock to Time server: time.windows.com
14. Called up my internet provider to refresh ISP
15. Reinstalled the game 
16. Reinstalled the EA Client 

Any help would be greatly appreciated as my partner and I have tried everything we could browsing everywhere online for solutions. 

Thank you.

78 Replies

Sort By
Show More
  • Kivold's avatar
    Kivold
    9 months ago
    @EA_Illium Hi, I copy pasted this file path but it does not exist "%ProgramData%\Electronic Arts\EA Services". I have checked it manually in my program data files (C:\ProgramData) as well, I only have EA Desktop. Both my game and EA launcher is in C drive.
    I have exact same issue and error code with @DragapultAbuser. In the same scenario, tried everything he tried. I'm also running through Steam and also tried on EA launcher, both same issue.
  • Tressort's avatar
    Tressort
    9 months ago

    they broke the game on steam for real.. just buyed to play with my girlfriend and have the same error.

  • qjsdtd's avatar
    qjsdtd
    9 months ago

    Please note I've down all the step you sald ,and nothing change.

    All service in windows are shutdown and all startup item are disable.

  • qjsdtd's avatar
    qjsdtd
    9 months ago

    @EA_Illium Maybe I can colleague some log for you if help .Just tell me what kind of tool and information you need. Network ？ File operational? Regedit?

  • ShadowReturns55's avatar
    ShadowReturns55
    9 months ago

    What is strange is, on my other PC (Same Network) that has the friends pass from steam, is able to connect to the EA servers, but my main PC cannot connect. 

    Uninstall on both Machine and tried it the other way around, and the machine with the friends pass installed and launched can connect to the EA server 

  • Kivold's avatar
    Kivold
    9 months ago

    Damn, same here. Seems to connect fine on the machine with Friend's pass installed initially, however the one with the original was not able to (Error 401-6e). Swapped both games but the one with the initial download of the friend's pass was able to connect but not the other. Been waiting for a response but I guess they went MIA 

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,293 PostsLatest Activity: 3 hours ago