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Bojuka_Bog's avatar
Bojuka_Bog
Not applicable
3 years ago

Unable to launch the game. Account issue.

I bought this game on steam, tried to launch the game, then it says I may download this game from another account on this device so I can't run it. But this is the only EA account I have and it is the one linked to my steam account(it shows on my EA account page). What should I do?

wild hearts

19 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @0137f4ee4ac19061 @Bojuka_Bog Can we try the following and check if this continues?

    • Verify you are signed into the Steam and EA accounts that have been linked with each other, versus other accounts you may have. 
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Verify the game in your Steam library 
    • Check for other applications that may be limiting EA App or Game performance
    • Trying closing other Anti-Cheats and overlays that may be running
  • ETUNKNOWNET's avatar
    ETUNKNOWNET
    Not applicable
    3 years ago

    what is this ? i cant play

  • onedampsock's avatar
    onedampsock
    Not applicable
    3 years ago

    FIXED!

    I did two things and now it is fixed.  

    1) in EA App go to Top left 3 lines, click help - App recovery - clear cache.

    2) in Steam, right click Wild Hearts, properties, local files, verify game files

    Same issue. I have EA Play Pro, but also own the game on steam. The game cannot launch via Steam, only via EA App. I want to play via Steam, not EA Play Pro but the EA App doesn't recognize that the game is owned by Steam.

  • DeadlyDonut90's avatar
    DeadlyDonut90
    Not applicable
    3 years ago

    Not working for me, still saying it is purchased by another account.

  • DeadlyDonut90's avatar
    DeadlyDonut90
    Not applicable
    3 years ago

    How to fix? Tried all steps, not working...

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @DeadlyDonut90 This is an account mixup error, you're logging into the EA app using an account that's not linked to your Steam.

    If you log out then go to EA.com you can log in with a Steam option.

    You can then go to https://myaccount.ea.com/cp-ui/aboutme to see which EA account is actually linked to that steam one, and from here you can make any changes needed to get back into that EA account on the EA app.
  • DeadlyDonut90's avatar
    DeadlyDonut90
    Not applicable
    3 years ago

    I do log in with my linked account, it is still not working.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @DeadlyDonut90 Indeed, apologies for the poor read on my part on that one, checking now you do appear to be logging into your linked account.

    What i did notice is that fixing this should be relatively trivial, can you reset your EA account password then try again?

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