Wild Hearts - refund
So, I've been talking to ea support about Wild Hearts. I launched it for the first time last night and it didn't work. Random crashes. I tried everything I could find on here and on reddit taking me hours to do. No luck. The game really isn't fit for sale, let's be honest.
I contacted support who initially told me the fix was to reinstall the ea desktop app.. obviously it was not! I raised a 2nd case asking for a refund and the guy, who was helpful, asked me to run a dxdiag report before he could action a refund. I did this but I could not then find a way to attach the file to my case! I eventually closed the case hoping that I could open another new one and attach the file, but now I can't even open a new case.. must be some limit per day???
Anyway, I'm hoping that an ea representative here will pick this up and help me! The case number is Case #204911814 and I've attached the dxdiag log.
Looking forward to hearing from you ..... :)
Elton
Hi Elton,
I'm sorry about your experience. Please note that you might still be eligible for a refund through the Great Game Guarantee: How to get a refund for EA games. Please take a look at the article and see if you can request it from there.
If that doesn't work, then you will need to contact EA Help Support once again, as we're unable to issue the refund for you here in the forums.
