Can I get an EA Play Pro refund?

Question

I purchased EA Play Pro on June 5th. I cancelled it today after being unhappy with the service. I was told that a refund can only occur within 7 days of purchase by one customer service agent. Another agent told me it had to be done within 72 hours. I was finally told that EA does not refund EA Play at all. I offered to pay the $14.99 for the month and have the remaining $85.00 refunded, but EA will not do that either.

It seems like my only option is to contact my credit card company to report the fraud. However, from what I can tell, if I do that, not only will EA lock me out of EA Play Pro (which is fine), they will further retaliate by locking me out of all my EA games. Is that correct?

I&nbsp;purchased “Star Wars Jedi: Fallen Order”, “Star Wars Jedi: Survivor”, and “It Takes Two” before June 5th. Will I be locked out of those games as well?
[Title edit for searchability - Admin.]

ea_barry · Answer

@Takanudo&nbsp;

Please see information on Returns and Cancellations here: http://help.ea.com/en/article/returns-and-cancellations/

takanudo · Answer

@EA_Barry&nbsp;You changed the subject of my post from “Is EA Play Pro a scam?” I already know EA lacks the integrity to refund their unsatisfactory product. &nbsp;My question has more to do with how petty and retaliatory EA is to their customers.I will ask again, since the link you posted does not address my question, will I lose access to the EA games I purchased before I purchased EA Play Pro if I report the fraud to my credit card company?

takanudo · Answer

@EA_Barry&nbsp;Here are some better suggestions for you to change my subject:”How petty is EA?””Why does EA treat its customers so poorly?””Why is EA so desperate for $85?”

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Can I get an EA Play Pro refund?

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