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Nathannerds's avatar
Nathannerds
5 years ago
Solved

Can I get an ea play year long subscription refund

I originally bought the subscription for my sister who was in the hospital at the time. She has since passed away and I have no use for it now. I’ve only had it for about a week now and don’t plan on...
console
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Nathannerds if the purchase was made on console, in your case Xbox then you would need to reach out to Xbox support as they look after all aspects of billing on the console.

    You can reach them here: https://support.xbox.com/en-IE/

    Darko 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Sorry to hear of your loss @Nathannerds. 

Normally it is not possible to cancel a membership but under the circumstances, I would recommend speaking with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Nathannerds's avatar
Nathannerds
5 years ago
@EA_Darko Thank you for the reply. Is there a reason to pick those options or is that just a weird way to get where I need to go. Also the subscription was was on Xbox 1 so do I still do pc?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Nathannerds if the purchase was made on console, in your case Xbox then you would need to reach out to Xbox support as they look after all aspects of billing on the console.

    You can reach them here: https://support.xbox.com/en-IE/

    Darko 

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