Forum Discussion

Claibornecp's avatar
3 years ago
Solved

Cannot connect correct EA account to Xbox PC app.

Hi folks, I cannot download or play EA games from Gamepass. When contacting support, what I've been told is that there is some unknown EA account linked to my Xbox account. This unknown EA account ...
  • EA_Darko's avatar
    3 years ago

    Hey @Claibornecp  for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    In order for our team to make any changes to an account you will need to verify account ownership, if you cannot do this or access the email linked to the account then our team will not be able to assist you.

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

Featured Places

Node avatar for EA Play

EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.Latest Activity: 13 hours ago
3,625 Posts