Cannot purchase EA Play Pro

Hey wagdyidk​, 

Sorry to hear that there's been difficulty purchasing EA Play Pro. 

Unfortunately, we aren't able to access your billing information here on the forums, so we can't support this directly. If you haven't already, please give the following troubleshooting steps a try to see if there's any improvement: 

• Use a different payment method
• Make sure your billing details in the EA app match the billing details for your card
• Remove and re-add your payment method from your account
• Make sure the location on your account matches your real location
• Remove saved payment methods from your wallet and enter that information when prompted during the checkout process 
• Try purchasing EA Play Pro on the EA website if you've been using the EA App, or EA App if you've been using our website 

If you're still seeing the same error message, it might be worth connecting with our live support team so they can investigate a bit further and look into the account with you. 

Let us know how it goes, thanks!