Forum Discussion

Ih8eaBS69420's avatar
Ih8eaBS69420
Newcomer
21 hours ago

can't access account with no work-arounds

I cant access my old ea account because I have switched to a new email. I have access to old email, but I can not get codes sent there for authentication. yes I checked my spam. I can not use "another recognized device" because I no longer own that xbox series x. I switched my steam account to a new email and your company will not allow me to link my new ea profile to my new email because my steam profile is linked to the old email for this account. I cant delete the old ea account because I can't get emails to the old email account. I just want to play the game man. When I say that I can't get emails to the old yahoo account, I literally mean that no authentication emails are getting through. yes I checked spam, yes I waited, yes I refreshed the page, yes I restarted the computer, no I am not receiving text authentication, no I still can't access my old ea account to update anything and no I can't get a new account to link with steam because the old account is tied to it. The game I am trying to play is irrelevant as I am not allowed to play it without the ea app. I even created another steam profile and added them to my family to create a new ea account to link and OF COURSE I can't use a family profile to play the game because you are so greedy. 

2 Replies

  • Ih8eaBS69420's avatar
    Ih8eaBS69420
    Newcomer
    39 minutes ago

    I already tried that as well. I couldn't get a human, waited for an hour, was given another lame AI and then it closed my ticket. I can't get a hold of anyone and can't seem to "recover" my account.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Hi Ih8eaBS69420​,

    Sorry you’ve been stuck in this loop. I can understand how frustrating it is when you still have access to the old email address, but the verification codes simply aren’t arriving.

    Since you’ve already tried the usual email and verification-code troubleshooting, the next step would be to contact EA Support for help recovering access to the original EA Account and updating its email address.

    Please use this guide and select Contact us at the bottom of the page:
    Get back into your EA Account

    If signing in prevents you from reaching the contact options, try signing out of EA Help completely and submitting the request as a guest. It may help to have your original EA ID, the old email address, your linked Steam details, and any purchase information ready for the ownership-verification process.

    I would also avoid unlinking the Steam account or linking it to another EA Account for now. Game progress and content are generally tied to the EA Account where they were originally earned, and unlinking can result in losing access to them:
    Link to an EA Account

    Unfortunately, account recovery and email changes can’t be completed from the forums, but I hope the support team can help you regain access and get you back into the game soon.

Featured Places

Node avatar for EA Play

EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.Latest Activity: 39 minutes ago
3,694 Posts