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serodmn's avatar
4 years ago
Solved

cant play games from Ea play

Yesterday i bought xbox game pass for pc, then i tried to install plants vs zombies but when i try to play an error happens. i also downloaded more Ea play games like spore or pvz garden warfare 2 and it appears the same error.

  • Hey @serodmn Do you get the exact same error with any game you download? 

    When you have a moment can you try the following?

    • Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving 
    • Repair via the EA App
    • Clear EA App's Cache 
    • Check for any Anti-virus or Firewall that may be blocking the application or network traffic

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @serodmn Do you get the exact same error with any game you download? 

    When you have a moment can you try the following?

    • Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving 
    • Repair via the EA App
    • Clear EA App's Cache 
    • Check for any Anti-virus or Firewall that may be blocking the application or network traffic

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