I have pre-ordered the game before and have EA play access through Xbox game pass.
In EA app there is no option to launch the 10 hour trial that the EA play should give.
I can (and have) pre-load the game but the play button is greyed out.
Link to image: Issue
The resolution to this issue was to refund the pre-order. Kinda ridiculous but at least I can play the game now.
Yep, same issue. Clearing cache does nothing.
Thank you for your response.
Sadly clearing the cache did not help and the same issue remains.
The resolution to this issue was to refund the pre-order. Kinda ridiculous but at least I can play the game now.
I've tried everything to the point of uninstalling to reinstall and now I cannot even re-install because the library game is overruled by the message saying my trial has expired, but I own the game. how can this be happening?
My payment went through, as seen in my bank account. It is not players causing this problem, its the game, and launcher app combining with some overriding parameter that makes the trial the only way into the game, even when you own the literal thing. I wouldn't have used the trial as I owned the game, yet it somehow used my trial up and then permanently kicked me from the edition that I bought
