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PluttBug's avatar
3 years ago

Changing Xbox App username - now I can't use EA Play anymore

I moved to Windows 11 and did a clean install.  I had to reinstall EA app and Xbox App and redownload games.  In the process, I also updated my username from an old auto-generated name to one of my current usernames on the Xbox App. 

To play an EA game, it required me to "link" my account again.  The Xbox app had me sign in to my EA Play and when I did, it told me it was linked to another account, showing my old username which is my current account but my old username. 

When I went to unlink it and relink it, it's now not allowing me to and support is even going as far as saying that I can never link an Xbox account again.


This can't be right.  Honestly, for such a crazy issue that EA doesn't recognize my Xbox account simply because of a different username seems weird enough but for there to be very little warning to this, especially that there's no way for me to relink my account without creating a whole new EA account seems insane to me.

Is there no way for support to just allow me to link the account that was already linked?  There has to be a way to resolve this.  Also, there was no other self-help solution for this to resolve.  Why is there such permanent repercussions to me trying to resolve an issue based on the design that EA couldn't recognize my Xbox account just from a simple username change?

I'd really like to find a way to get this mitigated.

Edit, I should also add that this is said on the website:

You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

Note, see how it says "different.'  I am using the same account, not different, and support tells me something completely different than listed on the website.

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