3 years ago

Changing Xbox App username - now I can't use EA Play anymore

I moved to Windows 11 and did a clean install. I had to reinstall EA app and Xbox App and redownload games. In the process, I also updated my username from an old auto-generated name to one of my c...

Nuciferoh

2 years ago

This exact thing happened to me just now. I take it I'm screwed? Has no one had any solutions or luck with customer support?

EA_Shepard

Community Manager

2 years ago

Hi @Nuciferoh, If you are not able to access the EA account itself and make changes for any reason, support has to. However, if any platform is removed that you want to use, it has to be linked to a different EA account. One EA account per platform. We cannot change how accounts are linked in the system.

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Changing Xbox App username - now I can't use EA Play anymore

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