Hi,my child has an Xbox/Microsoft child account with Game Pass Unlimited. He was using EA Play before it became available in GPU. He was using it on Xbox One without a single issue. Today he wanted to play NFS Heat on PC (Windows 11). I installed EA Play app, logged in with his Xbox account only to find that the games library is empty and he can't download anything - it's just empty page asking me for a redeem code.I was speaking with EA help twice today, but it still bothers me and I can't believe, that this might be true. They said that this is NORMAL for child accounts! And I only have to wait untill he turns 15 or 16 years old and then he will be able to play the game.I'm just looking for a confirmation that this is really the case. If so, why he can play that NFS Heat on Xbox One, but not on Windows 11? JUST WHY, EA. Support gave me only some blah blah about ToS and so. But I haven't agreed to any ToS when I clicked that "explore EA Play" button in Game Pass app on Windows. From my point of view, EA is denying me access to a service that I paid for.Please, someone help me with this one, because I'm going crazy.

Apparently, "will not be able to access the online aspects of certain games" means he can't browse, install and play any single game from EA Play, even if he is in required age. You should make that information VERY VISIBLE to a person who creates a child account.

I am having the exact same problem. What's the point of the game pass if I cannot add Madden Football that is rated 3+. Something else is going on here

I have this same problem. My son is 12 yrs old and I want to enable him to play a PC game (he has an XBox Game Pass). When clicking on the XBox Store to play the app, he is redirected to the EA App and gets a "404" error. He has no problems playing the EA game on the xbox, but it just won't work on the PC. I've attached screenshots on what we see on his computer.

@MinedAura194617 No you are correct that if you pay for Xbox Game Pass you should have access to all the EA Play games at no additional cost ( does not include the premium EA Play Pro games however).The above replies were alluding to the need to pay a seperate subscription for each platform you want to use EA Play on. For example, if I have a PS5 and subscribe to EA Play, I cannot login and use EA Play on my Xbox or within Steam (they will ask you for payment).The one exception for this may be with Game Pass ultimate as that is one subscription that covers Xbox and PC, and both include EA Play.The way EA has handled this is pretty confusing and anti consumer but I've made my thoughts clear on that in other posts.

Hello,Can someone from EA acctually answer on this issue? this is ridicioulos. XBOX and EA are scamming people telling them these games are included in the gamepass

Child account, Xbox Game Pass Ultimate and EA Play

29 Replies

daBoneZzz
2 years ago
This is the worst answer and makes no sense
bs2000atsf
2 years ago
I have the same issue for madden. If I want to allow him to install and play online it should be up to me not ea.
robbrownsell
2 years ago
I have the same issue for my son who is 11 and wants to play Plants vs Zombies which has an age rating of 7! It's ridiculous and I feel like there should either be a warning or we should be given a refund! You try to do the right thing and be honest about his age and this sort of thing happens!
muki07_1
2 years ago
Hi @EA_Darko !
Unfortunately there is no exact information about the problem or the solution of it. Is there any chance to resolve it, or get real information? The thing is, that man can install none of ea play games with Game pass ultimate on PC with ea child account. It is a very serious and huge issue.
Thanks for reply in advance.
My son is 14 yrs old and I want to enable him to play a PC game (he has an XBox Game Pass). When clicking on the XBox Store to play the app, he is redirected to the EA App and gets a "404" error. He has no problems playing the EA game on the xbox, but it just won't work on the PC.
fnatic1980
8 months ago
same problem, We use only computer and for son I bought separated GP Ultimate, but on his account we can not play EA games.
In EA app on his (child) account there is no any additional option etc,
There is also imposible to unlink this account with XBOX app. ----- because EA APP is just empty. At the same time we can not login to his EA account via WWW because there is need email adrdress. His EA child account was made via XBOX app and in this situation we have only EA login, not email which is necessary to login EA account via WWW.
fnatic1980
8 months ago
@fnatic1980 ...........EA kid account made via XBOX app has some email, but this is in some sense selfcreated "[edit: email address removed]" - we dont have access to this email, even we don't have full name of it.
MaxPowers2k
7 months ago
I just want to add to this, I Actually contacted EA support, and guess what, THEY WILL NOT TELL YOU THAT YOU CANNOT USE A CHILDS ACCOUNT OT PLAY GAMES, they will try to * anyhting and try to troubleshoot blah blah blah, BUT THEY KNOW, they rather waste out time then straight out say, hey if you are not 14 or whatever your account is USLESS! but we will take your money while you try to troubleshoot this issue. It is 100% a SCAM.
7c5e1c7448822567
Rising Newcomer
6 months ago
when will this problem be solved so we can download the games from gamepass on child account? Its been going on for years and still not solved!!!!
nasroht
Newcomer
15 days ago
Some have success by going to account.microsoft.com/profile and editing the DOB. Unfortunately I am unable to edit the field.
My son is 12. He can’t play FC25 on his PC but he can on Xbox. We have Xbox ultimate subscription for each family member.

I am surprised I can not change the EA account connected to his XBox account. Apparently you can only connect xbox to one EA account and only once.

This is the **bleep**tiest online experience I have ever had.

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Child account, Xbox Game Pass Ultimate and EA Play

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