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shiizoo_0's avatar
5 years ago

Download button does not work

I got myself EA Play and I would love to play some normal EA games, but I can't press the download button. If I click on it nothing happens. I reinstalled Origin, I run it as admin, I even tried it with EA Dekstop. Nothing works ☹️

I have read that it may be a problem between EA and my payment?

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @shiizoo_0 can I ask where your EA Play subscription is from? Is it from Origin or elsewhere?

    Darko 

  • @EA_Darko  It's from Origin. I also installed EA Desktop to "outmove" the problem but it also happens there

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thanks for the clarification @shiizoo_0, the first thing to try in this situation is to clear your Origin cache.

    You can clear the Origin Cache by following the steps below:

    1. Completely log out and close down Origin
    2. Hold down the Windows key and R
    3. Type in "%ProgramData%" (without quotes) and click OK
    4. Now open the Origin folder.
    5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
    6. Hold down the Windows key and R
    7. Type in "%AppData%" (without quotes) and click OK
    8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
    9. Click on the word "AppData" at the top of your window
    10. Open the Local folder here
    11. Delete the Origin folder listed here
    12. Restart your PC and log back into Origin

    Let me know how you get on


    Darko 

     

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