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HARRYROSSRYAN's avatar
HARRYROSSRYAN
Rising Newcomer
2 months ago

E A Play working on old Xbox One S but not on new Xbox Series X

Recently purchased a series X, transferred games and profile onto the new console but EA Play will not log me into any of my games. EA Play still works on old Xbox One so can play FC25, F1 etc but d...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there, 

You should be able to access EA Play on your new device as long as you log in with the same account you used to purchase it. If you're logged in with the same Xbox account, please try to log out, restart your device, and log back in. 

  • HARRYROSSRYAN's avatar
    HARRYROSSRYAN
    Rising Newcomer
    2 months ago

    Thanks but that hasn’t worked. The games that’s on my old Xbox is not on the cloud on my new Xbox and I can sign into the games without the need to sign up to ea play again. I don’t understand why it’s not transferring 

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