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Worry888's avatar
5 years ago

EA has automatically taken money out of my account and I want a refund

EA has automatically continued the EA Play service, but I wanted to use the service for a year then finish, however they have taken the money and extended for another year. I feel so deflated because I forgot I was still subscribed. And wasn't aware I could cancel and continue my services to insure I wasn't bill for the next year.

I would like a refund on this latest payment and my supriction for this year canceled. As soon as I noticed they money was gone I have come here. I can't afford this at the momment and am so disappointed by EA communication of this renewal. Not giving me a chance to cancel the subscription.

I want by money back and to be rid of the service

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Worry888 while it is not normally possible to refund EA Play you can speak with one of our phone or chat support advisers who will be able to advise you further. 

    You can find the steps to cancel your membership here: https://www.ea.com/ea-play/faq#origin-faq

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

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