Forum Discussion
52 Replies
- CarbonCarl6 years agoHero (Retired)Hi @XeNothaHSKILLA
I would say it's a bigger problem because with EA Play Pro you should get full access from October 1st, and as long as you stay subscribed to EA Play Pro there is no need to buy the game.
What error does this give you when trying to access the game? - CarbonCarl6 years agoHero (Retired)Hi @JammyDodger719
The only way to do this I would say is via the main account, but you would need to contact Playstation support for any account issues on the PSN network.
https://www.playstation.com/en-gb/get-help/#!/ - @EA_Darko I have the same problem and i am on ps4. The error message reads ‘This operation cannot be performed using your account.’
Yes and it doesn’t let me
- EA_Darko6 years ago
Community Manager
Hey @icet1505 that is a PSN error code, can you go ahead and ensure that the Gamertag that you are seeing this error with is set as the console's primary account and then try launching the game again.
If the account was set up as a sub-account then you may need to speak with PSN support about upgrading your account.
Darko - EA_Darko6 years ago
Community Manager
Hey @beckybinz if the game is not fully installed then just exit out of the game and leave it be while it installs, if you have FIFA 21 open and running, even in the background then your time will be used up.
Darko - EA_Darko6 years ago
Community Manager
Hey @alperkucukk can you provide a little more info as to the issue you are seeing?
Are you seeing an error message of any kind?
Darko
- EA_Darko6 years ago
Community Manager
Hey @XeNothaHSKILLA what is happening when you are unable to access the game, do you see an error message of any kind?
Darko
- EA_Darko6 years ago
Community Manager
Hey @JammyDodger719 as @CarbonCarl said above, you will need to speak with PSN support in relation to this. They are the only ones who will be able to advise you on what can be done.
Darko When I am finished connecting to the EA servers i receive a message saying “Thank you for trying FIFA 21. The current active profile requires an active EA Access subscription and FIFA 21 entitlement. Please purchase EA Access and start your FIFA 21 trial.
I have purchased EA Access so I’m unsure on why it is not working.
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