EA Play Expiration Mismatch
I was charged for an EA Play Pro membership on December 9, 2024. When I logged into my account and looked at the EA Play Pro membership, it said it expires 11/30/2025. I chose to cancel the membership so it won't renew come November 2025, knowing that since I'd already paid for the year, I would still have access to everything until 11/30/2025. Or I should have.
After I canceled the membership, the confirmation page errored out, so I had to go back to the account and look at my EA Play membership because I wanted to confirm the cancelation and the expiry date. However, now it says my EA Play membership expires tomorrow, 1/12/2025. Why? How?
What I expected: to continue enjoying my EA Play membership through 11/30/2025 since I've already paid for it.
What actually happened: my EA Play membership is being cut off one month and 3 days after I paid the annual renewal fee.
Now, to make matters even more confusing, the email I received confirming the cancelation states that I have access through 12/1/2025.
What is the source of truth here and thus the state of my membership? Either I need a refund because it expires tomorrow, or I need my account when I sign in to EA.com to match the 12/1/2025 date in the email you sent me. Please advise which will be the case, and thank you.
Hey there @IsaacSuit
We wouldn't be able to look into your membership details here on the forums as we don't have access to your account and billing information, but you can contact the live support team so they can look into these details a bit further and verify when your membership is set to expire.
Please contact live support for more help with this by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/
