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HGrendel's avatar
5 years ago
Solved

EA play has locked up my PS4

I just paid for a one month subscription. Clicked on a game in the app and it took me to the PS Store to download the game and it is frozen on the screen where I can choose either download, download trial, or purchase.

Earlier I downloaded the star wars squadrons trial and the OS had to restart on the same type of screen. It said something like system error and took me back to the ps login screen.

My system worked fine before, no issues. I had to hold the power button for 10 seconds to do a restart.

Guys if this app ruins my beloved Playstation, I'm gonna be mad.

  • Hey @HGrendel, if games that are part of EA Play are not showing up for you then for issues such as this you will need to speak with PSN support.


    They will be able to take a look at your account and advise you further.

    Darko 

2 Replies

  • I deleted the ea play app and downloaded it again and it seems to be working.

    I see in the Playstation store that dragon age inquisition goty edition has the blue EA play badge next to it but it won't let me download it on the game page. What's up with that?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @HGrendel, if games that are part of EA Play are not showing up for you then for issues such as this you will need to speak with PSN support.


    They will be able to take a look at your account and advise you further.

    Darko 

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