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Mandarinduke's avatar
Mandarinduke
5 years ago
Solved

EA play not working on EA desktop

Hi,

After subscribing for Xbox game pass ultimate on PC, and linking my EA account and downloading EA desktop it keeps wanting me to subscribe to EA play.
I've confirmed on my ea account that I have EA play through Gamepass and that the accounts are properly linked.
I've also uninstalled, rebooted and installed EA desktop through the Gamepass app several times with the same result.

This is starting to get quite frustrating as everything seems to be in order from an account standpoint but the EA Desktop app refuses to acknowledge my EA play subscription.

Please advise.

pc
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Mandarinduke in a situation such as this I would recommend that you speak with one of our phone or chat support advisers who will be able to take a look at the account with you and advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

9 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Mandarinduke in a situation such as this I would recommend that you speak with one of our phone or chat support advisers who will be able to take a look at the account with you and advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

  • Mandarinduke's avatar
    Mandarinduke
    5 years ago
    @EA_Darko I contacted live chat support and I got told it was a known issue and that its currently being worked on, safe to say I was not helped at all with that information.
  • Sachet1995's avatar
    Sachet1995
    5 years ago

    I am also facing the same issue XBOX game pass EA play is showing in my EA account but EA desktop app is not allowing any games to install

  • Bogu635775's avatar
    Bogu635775
    5 years ago

    yeah I'm getting the same exact issue and I cant find any fix for it.

  • Mandarinduke's avatar
    Mandarinduke
    5 years ago

    Somehow after giving it about 10 hours of rest it now displays my EA play correctly.

  • gideon823ea's avatar
    gideon823ea
    2 years ago

    Just got done with EA support.  For me, the solution was to uninstall both the Xbox app and the EA app, then reinstall the Xbox app and attempt to install an EA Play game, which prompted me to reinstall the EA app.  After launching the EA app and signing in, I also had to relaunch the Xbox app, but then it worked properly.

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