EA Play Pro automatically canceled itself

hopefully everything gets sorted out and i believe everyone who encountered this issue deserves something bc this shouldn't have ever happened 

EA_QueenBee​ any update 

18 hours ago this became a known issue I reported this 14 hours ago c'mon EA or have you gone home for the weekend 

i got ea play pro and played some games. the next day i no longer have pro and ea is telling me to upgrade again. this is extremely disappointing and quite honestly im a very angry. any help would be greatly appreciated

also its crazy only one person from ea has responded in the forum  even tho its been a big issue 

hi i paid for ea pro on 07/08/25 i look this morning it gone off on my banking it say it was paid for 

1.EXactly the same, Purchased around 9PM LONDON TIME
2.noticed this morning
3.email came around 4:07 am

4.It says payment failed, but from my bank account, the transaction went through 

So I just got finished talking to support and they can't do anything for you. 

First it was the banks fault and I informed them that no, I called my bank while waiting in ungodly ques and my bank said the transaction went through just fine and theres no issues on their end. 

They requested that I make a forum post and upvote it and I responded with "I have, that didn't work either. Its like its a big secrete that no one wants to talk about which makes it look more like a scam."

I was then told that I was added to a list and that "the devs are not magicians"  when i countered with "I get that but the first forum post is over 19 hours old now and with a ton of people having the same issue no one has officially made mention of this to the public or even responding on forum posts." 

They responded with "Trust with all your heart that you will not lose your money." (IMO we already have. Here we are paid subscribers with no service.)  This was repeated every time after when I would ask questions. 

So in a nutshell, don't waste your time in que. You'll be the blame for their mistakes.  

having exactly the same issue. credit card provider shows me a successfull transaction, played yesterday, now it says expired because of failed payment, but no money was returned (yet).

• When did you purchase your EA Play Pro subscription (An exact timestamp would be ideal)?
  yesterday at 23:19
  canceled at 23:21 (as i only wanted to play the beta)
  received the canellation confirmation email (stating i will still benefit till 07.09.25) at 23:21
  received the email, that my pro subscription was cancelled at 05:19 (like exactely 6 hours later)
• When did you notice your subscription was cancelled (An exact timestamp would be ideal)?
  today at 22:34 when i wanted to play again to benefit from spending the CHF 16.66
  
  
• Did you get an email telling you your subscription was cancelled?
  yes, at the time provided above
  
  
• If you check the subscription purchase in your order hi what's the status of the purchase?
  Status: Failed
  
  • EA Play Pro-Mitgliedschaft (monatlich)
    • PC Download
    • Quantity: 1
    • Fulfilled🤣--> i don't think so
    • 16,99 €
      • Your payment failed. Make sure your payment method isn't expired and your info is entered correctly.
      • Subtotal 16,99 € Tax 1,27 € Discount 0,00 € Total 16,99 €

My subscription, started yesterday August 7th,  is "expired" all day today.  I've been scammed. Was liking the current direction of Battlefield 6 however I'm not sure I can buy it now. What's to stop unnecessary access issues in the future ?