Hi, I had an EA Play Pro subscription last year, but my payment details weren’t updated in time. The last renewal attempt was on 19.09.2024, and I updated my payment details on 21.09.2024. Since then, I haven’t seen any new attempts to renew my subscription in my order history. I’m from Turkey, and my subscription was at the old price. However, I no longer see the old price available. Is it possible to renew my subscription with the old price? Thank you for your assistance. Best regards, Ahmet KAYA [edit: email address removed]

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EA Play Pro Subscription Renewal Issue in Turkey Region

47 Replies

sarilacicubuklu
7 months ago
Hello,
I have EA Play Pro Subscription and it will be renewed in 21 August automatically but I have confusion price of the renewal. In April, EA Play currency has been changed from TL to Dollar in Turkey. Normally, EA Play Annual Price is 119,99 Dollar and it equals 4000 TL approximately.
When I check the my EA Play account, I see that my subscription will be renewed for 119,99 Dollars (4000 TL approximately) but I taken e-mail from EA and they stated that my subscription will be renewed for 999 TL (EA Play Pro Price before April). Which one is true, how much will I pay for renewal?
BurakBatman
7 months ago
I have the same issue
trrkkzlr
7 months ago
Hello everyone,

The annual fee for EA Play Pro shows as 999 TL (approximately 29.79 USD) while updating the credit card fee, but when I click on the "manage" section of the membership, it shows 119.99 USD. Which fee will actually be charged to my credit card?

Translation of Turkish screenshot:

"This payment method will be used to use EA Play, which will automatically renew every month. The payment method you updated will be used on 09/19/2024, which is the result of your current billing period for the amount of 999.99 TL and applicable taxes."
1105Cats
7 months ago
@sarilacicubuklu Hello, I hope I can help you somewhat resolve your issue!

NOTE : I don't work for EA. I'm a passionate gamer who enjoys helping people fix their games, but obviously, I can only give advice as best as I can, so no solution I provide is 100% guaranteed to work 🙂

Was the email you received from EA an official email and not a scam? Please can you confirm this for me 🙂

The most recent amount you paid is most likely what will be renewed this time around. However, it's not 100% accurate.

Hope this helps xx 🙂
1105Cats
6 months ago
@BurakBatman Hello, please see the help I submitted above 🙂
1105Cats
6 months ago
@trrkkzlr Hello, I hope I can help you somewhat resolve your issue!

NOTE : I don't work for EA, but I assure you that I have experience in helping people on here (it's kind of my hobby). I will provide as much help as possible, and vow to dedicate time to your queries and troubles.
Thank you 🙂

You are not the first person I have helped today with this issue. It seems to be quite common at the moment, so worry not.
I would assume that the fee you paid most recently will remain consistent, and be the same fee you will pay on the 19th September. I wouldn't worry about this message, and just assume that payment will remain the same as before.
However, if the fee goes up when you pay in September, I would get in contact with an EA advisor via EA Help. You could explain that the change was not made very clear and you did seek help at the time but it was still confusing. Changes to payment should be made more clear, and I would like to think that you would be sent an official email if the price had been raised.
Well Done for being proactive and checking.

Hope this helps xx 🙂
Sadexe11
Newcomer
6 months ago
Hello, my EA Play Pro membership ends in September and I received an e-mail last week.
I am adding the part of the e-mail here.
Thanks for continuing to be a part of EA Play. Your annual membership plan will automatically renew for TL999.99 on 9/2/24 and will continue to do so every 12 months.
In this case, I am still an EA Play Pro member, but the pricing is different on the site. It looks like $120. When September comes, I do not want money to be withdrawn from my account instead of 999 TL without knowing what 120 dollars corresponds to the Turkish lira. Is it a systemic error or an advantage given to me because I am a member? I am waiting for feedback from you, esteemed members and officials.
Best regards,
Gorky.
JmShehabi87
6 months ago
I'm talking right now to the agent and he told me the same thing it will be 999.99 + tax
My account in the renewal section shows the same thing
I ask him about the 199.9 dollar price and he told me I can't see this information but it won't be 4000 TL
But he advice me to put more money that 999.99 TL in my card
My renewal date is 22/8/2024
MiskinTilki
6 months ago
I had an email about my renewal for the same price in last month. However because of my bank it is cancelled and my membership is cancelled too. Now when I try to activate it it shows 119.99 dollar but the mail I received was 999.99 TL + taxes. Is there anyway I can get the TL billing plan or do I have to use the new pricing?
TurkishDelight3
6 months ago
Bankadan dolayı ne gibi bir iptal yaşadın benzer bir problem yaşıyorum