EA Play Refund

Hi Iamstamariaaaaa & Nedflanderssucka,

The issue you're referring to has been addressed in another thread. You can find further information here. 

Same issue wth.. i just renewed my subscription an hour ago they dont have a noticed or somehow email us subscribersl 

EA_cuervoCan we please get an update on this stupid issue yall are having with ALL PC game pass players..... its only been 5-7 hours WITH NO WORD......

On the same EA Help website you should also have the option to send an email instead of starting a chat. If the chat pop-up is not appearing, please try disabling any ad/pop-up blockers. If this doesn't work, you can try using the browser in incognito mode. 

thank you for your reply.

it is impossible to use live chat. it keeps saying 6 minutes left for an hour. is there somewhere I can send an e-mail? EA_cuervo 

Hi there, 

I'm really sorry to hear about your problem with the EA Play Subscription. Please note that we're unable to issue a refund for you here at the EA Forums. For further assistance with that, please contact EA Help Support once again. I would suggest contacting them via chat: 

How to chat with EA Help

1. Log in to your EA Account.
2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
3. Select Chat with us or Start chat.
4. Fill in the contact form with your:
   • first name
   • last name
   • e-mail
   • platform
   • subject (a short description of your issue)
   • attachments (e.g. screenshots, documents, links).
5. Select Send.
6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

How to get help with your EA Account