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KidKrashPH1992's avatar
KidKrashPH1992
Seasoned Newcomer
1 month ago

EA Play trial - this trial can only be played on the account that downloaded it.

I receive the following error message when I attempt to play College Football 26 or Madden 26 that has been downloaded to my Xbox Series X from EA Play: “EA Play trial - this trial can only be played...
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error code
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Gilgarcia87's avatar
Gilgarcia87
Rising Novice
1 month ago
  • Game: College Football 26
  • Platform: Xbox Series X & XCloud
  • Access type: Game Pass Ultimate and MVP Edition Bundle
    • Launched it from every available option. From Game Card that says launch with EA Play, from the Owned section, from the EA Play section, and XCloud.
  • Did the game work previously before this started? Yes, I’ve been in the middle of a 6 player Online Dynasty and I appear to be the only person affected. 
  • When does the error appear: Immediately after “press any button” splash screen. It doesn’t allow me to disregard, continue, or move the menu. It’s a soft lock to using any feature in the game. 
  • Are other EA titles working normally on the same account? Yes, I can play Madden 26, Battlefield 6, PvZ Battle For Neighborville, NHL26, and FC26 fine. 
  • If on console, are you using the account that owns the subscription/purchase, and is that console set as the Home Xbox for that account? Yes. This is the main account, with GPU, and the console is set as my Home Xbox.
  • If you contacted support already, include your case number. #243253342

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