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KidKrashPH1992's avatar
KidKrashPH1992
Seasoned Newcomer
1 month ago

EA Play trial - this trial can only be played on the account that downloaded it.

I receive the following error message when I attempt to play College Football 26 or Madden 26 that has been downloaded to my Xbox Series X from EA Play: “EA Play trial - this trial can only be played...
ea play
error code
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dbowyer93's avatar
dbowyer93
Rising Newcomer
1 month ago
  • Game: College Football 26
  • Platform: Xbox series X
  • Access type: Game Pass Ultimate (NOT CLOUD + I do not own a purchased copy)
  • Did the game work previously before this started?
    • No, it has always had this issue (downloaded off gamepass a week ago)
  • When does the error appear:
    • At launch, and after each game play section (after every single training and full game)
    • Error states: "This trial can only be played on the account that downloaded it..."
  • Are other EA titles working normally on the same account?
    • Yes, I am running FC 26 fine on the same Xbox/EA account (although I have fully purchased FC 26)
  • If on console, are you using the account that owns the subscription/purchase, and is that console set as the Home Xbox for that account?
    • Yes, and yes
  • I have never downloaded or played the trial version of the game
  • One last check, I did remove and re-add my Xbox account to my console and that did not resolve the issue
  • Xbox gamertag: dbowyer93, EA gamertag: dbowyer93

    For EA_Leeuw​

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