EA Support is denying me refund on pro play

said i launched CFB when all i did was update the game (right before i purchased) as i opened the launcher, he wont provide a timestamp and says he "looked at the log" really no timestamps?

Hey willswag23​, I'm sorry to hear you were having issues with your refund, and I'm glad you received the help you needed. 
If you run into any other problems, feel free to post again.