Error with connecting PS4 to EA account

Hey @tartak777,

Are you getting that error message when you try to log in to help.ea.com with your PlayStation account?

@EA_QueenBee Yes

Hey @tartak777,

Do you know if you've linked your PlayStation account to another EA account already?

it was a long time ago, I don't even remember the e-mail to which I registered the old account

@tartak777,

In that case I recommend that you contact our live support team, as it sounds like your PlayStation account might still be linked to that old EA account. We're not able to help with account issues like this here on the forums, but our live support team should be able to help you either get back into your old account, or hopefully they can help you unlink your PlayStation account. You can reach them via the following link:

https://help.ea.com/en/contact-us/