I downloaded FIFA 21 from the EA app on PC. Every time I try to launch the game it opens the FIFA 21 launcher, but it won't launch when I click PLAY. Instead, the EA app will say the game is already running but does not show on the task manager. The Task Manager will only show the FIFA 21 Launcher if it's open and the FIFA 21.exe file will show as a sub from the FIFA21 launcher, but won't launch regardless. I've tried uninstalling and reinstalling the game and the EA app but nothing changes. I've also allowed FIFA21.exe. file through the firewall, and have it run as administrator. Nothing changed.Please assist urgently.I've attached my DxDiag.txt. file if needed.

My operating system is windows 10.Still the game is not running in my system.

Hello Darko, Thanks for your communication. Can I get any solution. It isn't working now.

Hey @ALFANAET looking at your DxDiag and seeing a number of issues, things that may be causing the issue with FIFA but also may not but could cause more general issues. The best thing to do right now is to go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o... Can you also create a new Windows Admin account and try the game there to see what happens? Let us know how you get on. Darko

Hi @EA_Darko, thank you for replying. I will run the SFC tool and update you. In the meantime, would you be so kind as to tell me what are these issues that you found on my DxDiag file so I can be aware?

There are a number of issues there @ALFANAET, to start with if you check the bottom you will see a number of errors. You also have issues with kernel files which can point to a account issue. You are also running Windows 11 which EA games do not officially support. Darko

Fifa 21 "already running" report on EA, but game is not running

17 Replies

EA_Darko
Community Manager
3 years ago
Hey @ALFANAET looking at your DxDiag and seeing a number of issues, things that may be causing the issue with FIFA but also may not but could cause more general issues.

The best thing to do right now is to go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Can you also create a new Windows Admin account and try the game there to see what happens?

Let us know how you get on.

Darko
ALFANAET
3 years ago
Hi @EA_Darko, thank you for replying. I will run the SFC tool and update you. In the meantime, would you be so kind as to tell me what are these issues that you found on my DxDiag file so I can be aware?
EA_Darko
Community Manager
3 years ago
There are a number of issues there @ALFANAET, to start with if you check the bottom you will see a number of errors. You also have issues with kernel files which can point to a account issue.

You are also running Windows 11 which EA games do not officially support.

Darko
ALFANAET
3 years ago
Hey @EA_Darko , so I ran the SFC.exe scan and it said "Windows Resource Protection did not find any integrity violations". So, no problems were found.
I installed another game, Battlefield V, through the EA desktop app, and it also does not launch (no error code, just aborts). Games launching from Steam, XBOX Live, Origin, and Epic Games work fine. But games through the EA desktop app seem to fail. So, the issue has to do with the EA desktop app. I've done a lot to try and solve this, including creating a new Windows Admin account and launching the game from there as you suggested, but nothing worked. Now, it's to a point where I feel it necessary to just uninstall the EA desktop app and its games and just leave it at that, and use other aforementioned platforms THAT WORK FINE.
I highly appreciate your assistance. Thank you.
EA_Darko
Community Manager
3 years ago
As I said in my post above @ALFANAET you are also running Windows 11 which EA games do not officially support.

If you are running the games on an unsupported OS then you can run into issues such as this.

I'd recommend trying your games through Origin to see if you have the same issue.

Darko
Abberant007
3 years ago
My operating system is windows 10.Still the game is not running in my system.
EA_Darko
Community Manager
3 years ago
Do you have a DxDiag @Abberant007 so that I can take a look at your system?

The more info I have at hand the better I can help.

Darko
Abberant007
3 years ago
I have uploaded my DxDiag here.
DxDiag.txt91 KB
EA_Darko
Community Manager
3 years ago
Hey @Abberant007 to start with can you take a minute to try the steps I suggested above?

Darko
Abberant007
3 years ago
Hello Darko, I have also did this process :https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
Some file was corrupted and it has been repaired immediatly.But,it came up to me that I have got the same result, the game is not running and this time cant see the already running text.