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Loverock3t's avatar
Loverock3t
5 years ago
Solved

Game Pass + EA Play Requires Product Key?

So I followed the instructions for linking my Xbox game pass and EA play account. Downloaded the desired game. But When i start a game it does the anti-cheat loading and comes back with me needing a product key. When clearly on EA desktop is says the game (star wars squadrons) is a EA play title.

EA desktop does not have a way to verify game files

EA desktop does not have a properties with product key like origin

Thinking Origin might work, Origin doesn't even acknowledge my EA play account.

I have Already:

Tried resigning in

After prompted for product code: Tried signing in again but my login failed.

Restarted PC

Restarted Xbox

Restarted Origin

Started Services in different Orders

Reinstalled the game

Checked network settings

Checked the countless other complaints about the service.

Also i noticed that you (EA) are sending people to Xbox customer support. If i click a game that opens in EA's desktop app. Xbox is not going to know what to do.

pc
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi everyone,


    This was happening because of an issue that was fixed recently. If you are still running into the same error message can you let me know? 

    Thanks!

    /Kent

23 Replies

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  • CerberusHunter's avatar
    CerberusHunter
    2 years ago

    Same issue here with plants vs zombies

  • Khiwanean's avatar
    Khiwanean
    2 years ago

    I'm also having this issue with Plants vs Zombies. I was able to play it fine until Monday February 19th, when I started receiving the same product key prompt. I also have PC Game Pass + EA Play and both apps indicate this game should be included. My Xbox and EA accounts are linked. 

  • MrLaheyTheLiquor's avatar
    MrLaheyTheLiquor
    Rising Newcomer
    3 months ago

    Wow, two years and no response from EA. I have been trying everything for 2 hours now to get it to work. First EA game I've played in a minute and I got to play it a half hour before bed and now it keeps giving me that prompt. I was thinking about downloading more games from EA but I have no interest in long downloads to not be able to play it and then no-one adressing it...

    No offense, it's just kind of a bummer.

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