Getting billed even though I cancelled EA Play Pro

Hi  @Kaelith1988, 

Using the same email that you're receiving your EA Play Pro subscription receipts out too, try to log into your EA account once more:

1. Go to your EA Account.
2. Click EA Play. 
3. You’ll be able to see your current Membership type on this page. Check it to see if it's still active.

If it is, click Cancel Membership to end your membership. Once you’ve confirmed you want to cancel, you’ll continue to have your membership benefits until the end of your current billing cycle.

In terms of a refund, EA Play memberships are not refundable but there are some exceptions to this that allow us to offer refunds under certain circumstances. To learn more, get in touch with our support team asap. A support advisor will take a look into it for you asap. 

It is not active. There are no subscriptions. I have been getting billed for 3 months AFTER I cancelled.

Hi @Kaelith1988, 

Ok, you need to contact the support team to look into it for you asap. Make sure you can share the transaction ID/order number of the charges with the support agent so he can locate them and review them for you. You can find them in the email receipts or by viewing your Order History. When you cancel your Club Pogo Subscription there should also be an email confirmation of that too, please check for that to be able to confirm details like the date it was cancelled, etc.

I'll share helpful links below to help you with that:

• How to contact support: https://help.ea.com/en/help/faq/contact-ea-help/
• Order History: https://myaccount.ea.com/cp-ui/orderhistory/index

 - EA_Lanna

@EA_Lanna My order history shows no orders, but I am still getting billed $14.99 per month. I have a ticket in to support since yesterday morning. They don’t seem to like to answer either. Having no customer service phone number is nonsense. Then continuing to bill me for nothing is theft. If this continues I am contacting the BBB and going to lodge a complaint against EA with my state Attorney General. 

(CM: Posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)

Hi @Kaelith1988,

Ok, the Order numbers will also be displayed in the email receipts you would have gotten for any payment received for our services. That's another place you'll be able to find them if for some reason they aren't in your Order History.

In terms of the support team, we have no ability to speed up cases with the support team. You need to stick with them for help with this. If there's no response after a few days or if you're in any way concerned the case may have fallen through the cracks for whatever reason (maybe technical issues with the help site, etc), get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about. Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. The support team will examine things to better to understand what might be happening to that case for you from there and help to ease those concerns. If there was an issue, the advisor will correct that asap.

- EA_Lanna

I am not getting emails saying I have been billed. The last email I have notes my account expired on 4/4.