How to get

@7d8ad130ca2f6c64 If this purchase was made through the EA App, HERE are details on our Origin Great Game Guarantee refund policy. 

Please note that for any refund requests made for digital games or content on the consoles, EA cannot refund as these are purchased through that console's marketplace. For any refund request about a purchase made for consoles, you would need to reach out to Sony or Xbox about a refund request for the game.

Sony refund request 

Xbox refund request

If the game was purchased from a third-party retailer, you will need to reach out to that specific retailer about their return policy. Thank you for reaching out to EA Help. If you run into any other issues or concerns, please feel free to reach back out to us.