Forum Discussion

BHOBETTER

Newcomer

24 days ago

i would like to refund EA play

I got it yesterday and i used it for a game for like10 minutes and i wont use it again

ea play

MissCoopette

Rising Novice

13 days ago

You have to contact through the EA advisors. https://help.ea.com/en/help-my-cases/

I have been going through a similar issues and never got a refund ( even though I contacted them immediately that they charged me an amount I didn't authorize). I think you should still try but the costumer support is useless. Even though the EA advisors agreed I should get a refund, due to technical issues and the underlying structure of the support tools they couldn't give me a refund ( even though my case was unique and should be refunded) no I don't even have my membership that should be good for another year AND no refund.

Try contact them first, if they don't help many credit card companies have payment protection and you may be able to get a refund through them depending on your specific situation

EA_Leeuw
Community Manager
12 days ago
MissCoopette wrote:
many credit card companies have payment protection and you may be able to get a refund through them depending on your specific situation

Chargebacks

If you believe you’re entitled to a refund from EA and haven’t received one, contact us before submitting a chargeback.

If you submit a chargeback for a refund that’s outside of our refund policy, we may take one of the following actions to protect accounts from suspected fraud:

lock or restrict your EA Account

remove the content charged back.

In either case, we’ll send you an email about our decision and what you can do about it.

How to check a refund status

1

Open the Payment and Wallet tab of your EA Account.

2

Select Order history to see the status of your purchases and refunds.

You can also see up to 30 days of refund history in the Refund Tool.

Are EA Play memberships refundable?

EA Play memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances.

For example, if you upgrade to EA Play Pro on the EA app, you’ll be refunded for the remaining paid time left on your initial EA Play membership.

Find out how to troubleshoot refund issues for EA Play Pro upgrades.

To learn more about our refund policy, check out our Great Game Guarantee.

This information can be found on our website at https://help.ea.com/en/articles/orders-and-rewards/refunds/ and https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/. Hope this helps.