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sastep1991's avatar
sastep1991
New Rookie
9 days ago

Issues with PayPal during subscription purchase

I'm trying to buy EA Play Pro and the only available payment method is PayPal. When I login to PayPal I can see message that the card I have linked is not available for this purchase. I contacted my bank and PayPal support and they confirmed that there are no issues on there side that can block the purchase.

Has anyone faced similar issue?

4 Replies

  • EA_Barry​ I need someone to check with sales team!!! I cannot by your product from Armenia using card linked to PayPal issued by Armenian bank!!! EA support is useless!!!

  • EA_Barry​ By the way I tried to purchase on other platform using my PayPal account and it went smooth. So the issue is clearly on EA side.

  • EA_Barry​ I already went through those steps and no luck :( And as I mentioned the only available payment method for my region is PayPal. I will be really happy if EA make the direct credit card method available for this purchase.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 days ago

    sastep1991​ 

    You may need to use another card/payment method, check the following info on PayPal payments: 

    There are a few common issues that could be preventing your purchase from going through:

    • The name on your EA Account billing information doesn’t match the name on your PayPal account. Try updating your name so that it matches exactly.
    • Your PayPal account is registered in a different country from your EA Account. Update the two so they match.
    • The PayPal payment confirmation has timed out.
    • There aren't enough funds in your PayPal account and no bank card is linked to it to pay the difference.

    PayPal also lists payment statuses you can use to diagnose what’s going on if you’re having problems.

    This info is from this page: LINK

    Thanks.

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