Community ManagerHi, for everyone trying to fix this problem here is a few known solutions that shouldn't mess with your computer
Number 1:
Quit the EA desktop and try to download the game from the xbox app
Number 2:
(Worked for me) Simply sign out of your ea desktop, wait a few minutes then sign back in
Number 3:
(Haven't tested it) Redownload both apps
Number 4:
Contact support, best thing to do, they should know more solutions than we do (hopefully).
Be careful messing with XBOX App or Microsoft Store, as if there is an error with either of those, you have hours of troubleshooting and PowerShell commands to get it working, and you may be stuck doing a full reinstall of Windows or hoping a cumulative update is available. So best case for the MS side is to leave them how they are if it's just EA stuff not working.
My issue was fixed during a live support chat. They asked me to try downloading a free to play game. I went to Apex Legends, didn't have enough HD space, so cancelled the download, and now my subscription in the app magically fixed itself.
