Hi there, @dcourtwreck
Unfortunately, we can't help with account issues through Answers HQ. An advisor can take you through the account recovery process to gain access to the account. To do that, open a case here. Thanks!
Community ManagerThreads get locked because there's nothing we can do about this and these conversations tend to become toxic.
As far as account verification goes, there are more questions than the IP address so it's not solely based on that. They ask you questions about the history of the account so the idea is that the actual owner will know those details.
@EA_AljoI'd just like to chime in here i've contacted your support 3 times and each time I get the same copy paste answer that I have to re-again access to the old account. The old account in my case and numerous others being decades old with no way of accessing the e-mail.
In my case, I have the outlook address that my gamertag is currently using. I have a screenshot showing that link.
I have created a new EA account alongside this one with that outlook address..... Can you not just take that as proof of ownership?
If you want me to verify one EA account with another EA account that shows the link between gamertag and Microsoft account i'll happily do that.
