Not able to buy EA Play Pro membership in India post the Govt changed rules
Not able to buy EA Play Pro membership in India post the Govt changed rules. i keep getting the message from my bank
"Dear Customer, Your recurring transaction on Citi Credit/Debit card ending 5XXXXXXXXXXXXXX2 at EA *ELECTRONIC ARTS on 09-NOV-22 for INR 7,668.82 is declined due to RBI directive on processing of recurring transactions with additional authentication. We apologize for the inconvenience caused to you.
The RBI directive is
"All card-issuing banks are required to comply with the new RBI guidelines, failing which cardholders will not be able to use their cards for auto-debit or standing instructions.
Per the latest guidelines issued by the Reserve Bank of India, banks will have to send card holders a pre-debit notification 24 hours before the due payment. Only then will they be able to process auto-debit transactions. However, if the auto-transaction involves an amount more than Rs. 5000, card holders would have to approve it via an OTP for additional authentication."
Also found out that the below that needs to be done from EA's side...
"We will continue to see failed recurring payments until international merchants sign up for e-mandate services from India. We recommend making a one-time payment every month for subscriptions from international vendors.
Here’s how you can ask your vendor for a payment link:
- Send an email to your vendor asking for a one-time payment link. State the problem that you’re facing clearly in the email body
- The vendor will send you a one-time payment link. They can also send an invoice. You can pay the requisite amount via credit card
- You can repeat these steps every month till international payment gateways comply with the new RBI guidelines"
Can someone from EA help me please?
