I have EA play on both my Xbox and my PlayStation 5. Though as a result, my PC keeps asking me to cancel one of them as it thinks I'm paying twice for the same service. What do I do to stop the messages from coming up whenever I boot up EA play on PC?
Community Manager@JedQuense Can you attach a screenshot of the message?
Having a sub on PS should not in any way affect Xbox or PC as it is an entirely different subscription. Being linked to an EA account wouldn't affect this either since they are different.
Like using Disney + and Netflix with the same email address. Neither relate to the other.
Thanks. If that is the case, I probably know what the issue is. I have an old EA origin account for PC . If I try to cancel it the system still thinks I have the membership because it is a yearly membership which I paid for this February. So I will have an extra subscription until next February. I think that is what the system is reacting to. I have also attached the photo you have requested.
Community Manager@JedQuense Yeah that message means you are subscribed to more than one sub on that EA account. You can log in and cancel it here, or you can contact live support and they can cancel it that way you won't get that message any longer.
I canceled the old account but the message is still coming up whenever I log in on PC.
Community Manager@JedQuense If you reach out to live support, they can stop it now. Canceling still runs the sub for the remaining of the time. That would be conflicting if you still have it running with the EA account. Normally just canceling the sub fixes that error.
Okay, thanks I was unable to find a way to access the live chat. Do you know how I could get to
it? Thanks again.
