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ymgrace's avatar
2 years ago
Solved

play pro

My ea play pro membership was not renewed due to card limit. I updated the card but it still doesn't renew. what should I do?

  • Hey there @ymgrace 

    If your purchase is failing, we'll need the live support team to look over your account's billing information to see what's causing this- here on the forums, we wouldn't have access to your account info to take a look.

    You can reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey there @ymgrace 

    If your purchase is failing, we'll need the live support team to look over your account's billing information to see what's causing this- here on the forums, we wouldn't have access to your account info to take a look.

    You can reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

  • ymgrace's avatar
    ymgrace
    2 years ago

    I talked to ea help about this issue. ea employee canceled my membership. Since I am an old member, EA Sports sent me an e-mail that I could renew my Play Pro membership for 999 Turkish Lira. However, I cannot use this opportunity because the EA employee canceled my membership. The new membership price is 3938 Turkish Lira. The people I talked to later said they will contact you by e-mail, but no one does anything.

  • My Play Pro membership was not renewed with special pricing for old members due to the card limit. I corrected the card limit and contacted ea help. You told me that I should do this in the message I shared here.

    I contacted Alexon using ea help. I stated that I had fixed the problem and that the payment could be made but it was not made, so he canceled my membership and told me that you can now get a Play Pro membership. However, when I read the e-mail that EA sent me, I could renew my membership for 999 Turkish Lira since I was an old member. Now the new membership price is 3938 Turkish Lira. I will share the email you sent with you. Your friend Alexon blocked my rights. I connect to Ea help and ask for help, no one helps, no one corrects Alexon's mistake. My membership has expired, I cannot renew it at an advantageous price and I cannot access the games. Even though they said they would send me an e-mail and take care of it, I have been waiting for days and no one has solved my problem.

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