refund request

Look, I am not on the same boat as the op but please if somone can just guild me in the right direction; I double subscribed to eaplaypass/xbox...so that message kept popping up so i finally took care of it yesterday. Long story short, I was going to get a refund of the difference if i upgraded so I did. ON the bill it stated that i was being refunded 11.47 so i put my card infomation in, and instead I got charged for a new subscription when my subscription isn't even up yet. The refund when to the card it intially came from; which by the way isn't on file anymore, I canceled my subscription that it had made, as soon as i saw the negative in my account, and now my accounts in negative and I can't get in touch with anyone. I did not want to renew my subscription until october due to the fact that I don't have the funds to pay 119 for an annal pass right now as would do it later. Please Please someone; my anxiety levels are sky rocket and on top of that I can not pay for this. It needs to be taken care of. I have children. PLEASE PLEASE CONTACT ME

Hi there @dimykon 

So sorry to hear about the double-charge and refund issues with your membership! Here on AHQ, we don't have access to your account or billing information, so we wouldn't be able to get a refund processed here or cancel the membership for you. You'd need to speak with live support so they can take a look with you and get this sorted.

Please submit a new help request on the site here to contact the live support team for more assistance on this: https://help.ea.com/en/help/faq/using-ea-help/ 

Thank you so much!