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cmol22's avatar
5 years ago
Solved

Unable to Add FIFA 19 to Library

Hello,

I have an EA Play membership but I am unable to add Fifa 19 to my library. When I try to add Fifa 19 to my library I get an error message  (see attachment).

I tried clearing the cache but that did not resolve the issue.

I was able to add a different game to my library, so I think there is an issue with EA Play and Fifa 19.

Wondering if this could be looked into.

Thanks

  • Was looking through the playlist and was able to add it to my library today
    Must have been fixed in an origin update or something 🙂
    Might be worth it for other people to retry too

9 Replies

  • Hi @cmol22,

    Sorry to hear that!

    I can't see the attachment, so not sure on the error message you're getting.

    A few things we can check:

    • Are you on a VPN? If so, disconnect that and try again
    • If you can't add FIFA 19 via the client, try adding it via the website

    If it still doesn't work, could you add the error message?

    Cheers,

  • cmol22's avatar
    cmol22
    5 years ago

    Hello,

    Sorry, I must have forgot to add the picture.

    I am not on a vpn.

    I tried with the webclient and got the same result.

    The error message I got was "Whoops! An error occurred. Please try again later. [ref. #vault-entitlement-failed]"

    Cheers

  • I signed up for EA play however when I try to add FIFA 18 and FIFA 19 I keep getting an error message saying  "Whoops!
    An error occurred. Please try again later. [ref. #vault-entitlement-failed]" it only affects those two games, I am able to add others from the playlist. 

  • cmol22's avatar
    cmol22
    5 years ago

    @Straatford87 

    I had no difference when I tried to add the game to library with firewall and antivirus off, still got the same error message unfortunately.

  • I cant download FIFA18 and FIFA19 with EA Play.

    what i have to do

  • Was looking through the playlist and was able to add it to my library today
    Must have been fixed in an origin update or something 🙂
    Might be worth it for other people to retry too

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