Unable to Add FIFA 19 to Library

Hi @cmol22,

Sorry to hear that!

I can't see the attachment, so not sure on the error message you're getting.

A few things we can check:

• Are you on a VPN? If so, disconnect that and try again
• If you can't add FIFA 19 via the client, try adding it via the website

If it still doesn't work, could you add the error message?

Cheers,

Hello,

Sorry, I must have forgot to add the picture.

I am not on a vpn.

I tried with the webclient and got the same result.

The error message I got was "Whoops! An error occurred. Please try again later. [ref. #vault-entitlement-failed]"

Cheers

Hello@Straatford87 

I was wondering if you had an update for this issue?

Thanks

I signed up for EA play however when I try to add FIFA 18 and FIFA 19 I keep getting an error message saying  "Whoops!
An error occurred. Please try again later. [ref. #vault-entitlement-failed]" it only affects those two games, I am able to add others from the playlist. 

@Neszi_The_Boss @cmol22 

This comment from another user might be helpful: "I shutted down all the firewalls and security programs (including windows') and now I can run the games".

It could be the case something on your system is blocking you from grabbing the game.

@Straatford87 

I had no difference when I tried to add the game to library with firewall and antivirus off, still got the same error message unfortunately.

@cmol22 @Neszi_The_Boss 

I just tested on my own account, and I was able to claim both games. I recommend you hit is up via https://help.ea.com/en/contact-us/ to see if this is an issue related to your account.

Sorry for the troubles, hope you'll be able to jump into the game soon!

I cant download FIFA18 and FIFA19 with EA Play.

what i have to do