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boiledbakedbean's avatar
boiledbakedbean
8 months ago
Solved

unauthorized subscriptions

I lost access to an email associated with an account that had EA play PRO active, i kept getting unathorized charges from EA play PRO. it happened again today so i tried to change my email again and they FINALLY confirmed my identity, but the support refused to refund me the unauthorized charges, even though i couldnt cancel the subscription that i DID NOT WANT ANYMORE, and i wasnt even able to log into the account to play any games. BUT I WAS STILL GETTING CHARGED 

pc
  • EA_cuervo's avatar
    EA_cuervo
    8 months ago

    Hey there, 

    Unfortunately, we're unable to assist you with refunds here on AHQ. To discuss this further or dispute the charges once again, you will need to contact EA Help Support. 

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey there, 

    Unfortunately, we're unable to assist you with refunds here on AHQ. To discuss this further or dispute the charges once again, you will need to contact EA Help Support. 

  • boiledbakedbean's avatar
    boiledbakedbean
    8 months ago

    That's the thing, I did that and they told me they couldn't do anything and told me to post it here 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    The subscriptions are usually non-refundable as per How to get a refund for EA games

    However, in some cases, they might be able to refund. We wouldn't be able to discuss this any further here as this would require some personal information and that has to be discussed directly with EA Help Support. 

  • Lalao95's avatar
    Lalao95
    Seasoned Newcomer
    6 days ago

    I am having a similar issue, but for the life of me I cannot navigate the purposely confusing website. I cannot access the chat to request help. And when I attempt to create a case, it just takes me back to the help home page. It's getting very frustrating.

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