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h_michal_h's avatar
h_michal_h
2 years ago
Solved

Unlink my child's account from Game pass

I want to unlink my child's account from Game pass (MS account / Live account) and remove the child's account. How to do it?
pc
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @h_michal_h You can log into profile.ea.com with the parental account and under connections, you should see the options to remove any linked accounts you have. If you do not, see it, you would need to speak with live support so that they can take a look at the account with you.

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@h_michal_h You can log into profile.ea.com with the parental account and under connections, you should see the options to remove any linked accounts you have. If you do not, see it, you would need to speak with live support so that they can take a look at the account with you.

You can contact our live support on our Help Site. To request a chat or open a case through email:

  • Select the EA App
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option

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