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wezzaah's avatar
wezzaah
Seasoned Newcomer
6 months ago

We were unable to verify your credit or debit card. EA PLAY PRO

I have been using the EA Play Pro annual membership since 2023. I did not change my saved card or anything. I can't pay through the EA app or the website. Both give me this error: We were unable to v...
bug
error code
purchase issue
technical issues
poodleroulax's avatar
poodleroulax
Newcomer
6 months ago

I am having the same issue. Came back to SWTOR for the new update, tried to subscribe using the same card I've been using for years... and it's giving the same error. Same as you, the card works completely fine everywhere else. I never had this problem in the past subscribing. Truly odd. They are gonna lose potential players by being this neglectful. 🙄

wezzaah's avatar
wezzaah
Seasoned Newcomer
6 months ago

Remove the card from your payment methods - better remove all payment methods you have saved. Then next day try using the card again. Somehow for some reason this worked for me.

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