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ramsesmindwalke's avatar
ramsesmindwalke
3 years ago

Xbox account not linked but getting error stating it is

I went to link my XBOX account to my EA account. I have never linked my account before. When I enter the code I get an error stating my account is already linked to a weird email: d6*****@disabled.ea.com (See Link Error screen shot). I don't work at EA nor have I ever had an EA email. I then go to unlink my account and lo an behold, it isn't linked (See Xbox Not Linked screen shot). When I click "Link" the same issue happens.

I have opened a case, got a useless boiler plate response, replied, and get the same response. Can anyone help?

pc

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @ramsesmindwalker for issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product EA app

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat

    Darko

  • ramsesmindwalke's avatar
    ramsesmindwalke
    3 years ago

    Thank you for your response. Someone finally reached out to to set up a chat and my issue was resolved. Somehow, an Xbox account got linked to my EA account and the Xbox account was disabled or deleted. I have only 1 Xbox and 1 EA account so I am unsure what this was. (Suspect is my child, though) They were able to unlink the account and I was able to link my actual account, so all is now well.

    Thank you

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