EA Playtest sign-up link not working

I just received an email from EA Help stating that because the playtest starts tomorrow I can't be a part of it (full email below). This feels arbitrary and I don't see the harm in allowing another person to participate. I went through the effort of immediately clicking the sign up button as soon as I received the link, immediately emailed the playtesting account (multiple times) explaining the issue and came here and posted. I'd really like to be a part of this -- the playtest runs until September 10th so there's still plenty of time. EA_LunardustCat​ -- are you able to do anything about this?

Many thanks
Michael

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Thank you for reaching out to the EA Playtesting Team.

We understand that you received an email inviting you to sign up for the remote Playtest scheduled from August 27 through September 10, but when you select the “Sign Up” link, you are redirected to the general EA Playtesting homepage and cannot find the specific Playtest mentioned in the email.

We understand how frustrating this can be, especially when you received the invitation and are interested in participating.

Please make sure you are signed in to the EA Playtesting Portal using the same EA Account/email associated with the Playtesting invitation:

EA Playtesting Portal:

https://www.ea.com/playtesting

Once signed in, please check your Portal home page for any available Playtests or registration opportunities and ensure that your Playtest Preferences are complete and up to date.

If the specific Playtest is not displayed as an available sign-up opportunity in your Portal, unfortunately, we do not have an alternate registration link that we can provide or a way to manually enroll an individual player into the Playtest.

As mentioned in the invitation, signing up does not guarantee participation. If you successfully register and are selected for the session, the EA Playtesting Team will send a confirmation email with the relevant participation details and instructions.

For additional questions regarding EA Playtesting, you can also use the contact information provided in the Playtesting invitation:

[email protected]

We appreciate your interest and enthusiasm in participating in EA Playtesting and providing feedback on our games.

Thank you for your understanding, and we hope you have the opportunity to participate in an upcoming Playtest.

Thank you wGInsomniac and playab0yyy for explaining this further in my absence! What they said is correct. Hope we can get this figured out before the playtest start date tomorrow (8/27)!

Thank you for the clarification. I’ll try to check with the appropriate team.

Please see the reply by wGInsomniac. He explains what we received very clearly. I’ve also been a playtester for years and am familiar with the process.  I also received the email about the two-week playtest offering 5 game codes for participating. However, there are no playtests showing active or available after logging in  I spoke with chat support about this yesterday and had ticket number 253433786 created. No one has answered our question. Please advise. 

Hi, I received a similar email and it does not appear to be a "Become a Playtester" invitation. I'm already sign up and have been for years. I click the sign up link in the email, it takes me to the playtest dashboard and there is nothing available to sign up for. Here is the contents from the email.

Session Details:

Location

Remote, at home! Play at your own pace!

Session Length

Thursday, August 27th through September, 10th.

Notes

Participants must be available for the full duration of the playtest.

Participants will be required to complete surveys every other day to log their feedback.

Participants will play a game of our choice throughout the duration of the playtest.

Reward

5 EA game codes of your choice!

Hi there,

That may be an invitation to sign up for the overall EA Playtesting Program.

Please click Become a Playtester and create your profile. Once your profile is set up, you’ll be able to register for any available playtests in your area.

I also ran into this issue. I assume the sign up is just not live yet for whatever reason. But I'll keep checking back.