Forum Discussion

FrostBug's avatar
FrostBug
Seasoned Newcomer
22 days ago
Solved

Missing EA Playtesting Reward from Feb 21 – No Resolution

Hello, I’m writing regarding a missing reward from an EA Playtesting survey that I completed on February 21st.I was supposed to receive a game code (F1 25 Iconic Edition), but I never received anyth...
discussion
technical issues
troubleshooting
  • EA_LunardustCat's avatar
    EA_LunardustCat
    16 days ago

    Hi there, I’ve since learned that the survey actually has two stages. The first is being invited to provide the initial information, and the second is being selected for the full survey itself. The reward code would only be sent after the full survey has been completed.

    If you did complete the full survey but still have not received your reward, it would be best to contact the playtesting email directly. But the team is currently working through a high volume of messages, so replies may be taking a bit longer than usual. Thank you for your patience.

EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
19 days ago

Hi there, have you contacted the Playtesting team directly? You should have an email with your playtest invitation, so that may also be a helpful route to try.

JeanLuc408's avatar
JeanLuc408
Seasoned Novice
19 days ago

Speaking personally, I’ve already tried everything. Replied to the email, contacted EA Help multiple times... they just close the cases. It’s been 2 months.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Sorry to hear this. Directly replying to that email may not work, as it was likely sent automatically by the system. I’m not sure whether the email includes a suggested contact method, so that may be worth checking first. On my side, I’m also trying to reach out to the team.

    • Mettwurscht27's avatar
      Mettwurscht27
      Seasoned Newcomer
      17 days ago

      Hey, I have the same problem. I wrote to the playtesting email-address that was in the invitation email (under "For more information, questions, or comments please email us at playtesting@ea.com.") and I got an answer from EA Help that i should write the Project Mananger. However, as far as I know, there wasn't a project manager referenced in that survey, which is why the only contact information I (and I guess the others as well) have, is the playtesting email-address, which probably gets forwarded to the EA Help team. So I don't think that we can contact anybody.

      • EA_LunardustCat's avatar
        EA_LunardustCat
        Icon for Community Manager rankCommunity Manager
        16 days ago

        Thanks for sharing your experience, and for confirming that you’ve already emailed that address. I’m checking into it further for you.

Recent Discussions