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FrostBug's avatar
FrostBug
Seasoned Newcomer
22 days ago
Solved

Missing EA Playtesting Reward from Feb 21 – No Resolution

Hello, I’m writing regarding a missing reward from an EA Playtesting survey that I completed on February 21st.I was supposed to receive a game code (F1 25 Iconic Edition), but I never received anyth...
discussion
technical issues
troubleshooting
  • EA_LunardustCat's avatar
    EA_LunardustCat
    15 days ago

    Hi there, I’ve since learned that the survey actually has two stages. The first is being invited to provide the initial information, and the second is being selected for the full survey itself. The reward code would only be sent after the full survey has been completed.

    If you did complete the full survey but still have not received your reward, it would be best to contact the playtesting email directly. But the team is currently working through a high volume of messages, so replies may be taking a bit longer than usual. Thank you for your patience.

EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
15 days ago

Hi there, I’ve since learned that the survey actually has two stages. The first is being invited to provide the initial information, and the second is being selected for the full survey itself. The reward code would only be sent after the full survey has been completed.

If you did complete the full survey but still have not received your reward, it would be best to contact the playtesting email directly. But the team is currently working through a high volume of messages, so replies may be taking a bit longer than usual. Thank you for your patience.

  • FrostBug's avatar
    FrostBug
    Seasoned Newcomer
    6 days ago

    Hi, so at this point I’m mainly trying to clarify whether I was actually selected/eligible for the reward or not.
    The original email listed “1 EA Game Code Of Your Choice” as the reward, I completed the survey, selected my game at the end, and later received the NDA confirmation email, so I believed I had completed the required process.
    However, because the email also mentioned that signing up did not guarantee participation, I’m now unsure whether I was actually selected for the final reward distribution. Could someone from the team please clarify whether users in this situation were considered eligible or not?

    • EA_LunardustCat's avatar
      EA_LunardustCat
      Icon for Community Manager rankCommunity Manager
      6 days ago

      Thanks for the info. It may still be best for you to contact the playtesting email directly. I’m not part of that project myself, so I’m sorry that I can’t offer anything more specific from my side.

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