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Generalemergency's avatar
Generalemergency
Rising Adventurer
5 months ago

Game doesn't accept input, leaving me stuck at the splash screen unable to play.

As title says. The game doesn't take inputs and hasn't since January. 

I have tried with both an Xbox elite series and PS4 dual shock. Using Bluetooth and usb connections, I have tried multiple usb ports.

I have disabled Steam input in the steam settings.

I have launched the game as administrator. I have created a new admin account on the PC and tried it. 

I have updated firmware and drivers.

I have manually installed EA Anti cheat.

I ha e calibrated the controller through Windows settings.

 I have done a clean boot. 

I am at my wits end about this. 

28 Replies

  • clean install completed, full factory reset without any profile details or settings.

    Same issue.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Can you please share a DxDiag and a screenshot of the screen that you're getting stuck at?

  • So I renamed the file. Still nothing 

    Deleted the file. Still nothing 

     

    Controller, keyboard and mouse are the only USB devices plugged in.

    Unplugging the controller to start the game with just the keyboard, and then plugging in the controller also doesn't work. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there, 

    There are a couple more things you can try to fix this: 

    Delete/rename the hardware settings file:

    • Navigate to:
      Documents\My Games\F1 24\hardware_settings
    • Delete or rename the hardware_settings_config.xml file.
    • This resets controller and graphics configs.

     

    If the problem persists, please try to:

    • Disable All Non-Essential USB Devices: Unplug all USB devices except your controller and keyboard/mouse. 
    • Try Launching with Only Keyboard First: Launch the game with no controller connected. Once past the splash screen, plug in the controller.

    Let us know how that goes, 

     

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